Last updated: January 18, 2024
The protection of personal information is an important issue for Edilex, and we are aware of your concerns in this regard. Therefore, we believe it is important to mention the type of personal information we collect and why and under what circumstances we collect and use it. We therefore ask you to carefully read this privacy policy (hereinafter the “Policy”) and to consult it periodically to be aware of any changes that may be made to it.
- Scope of the Policy
The Policy applies to all personal information we collect through any of our websites (www.edilex.com or https://docs.edilex.com or https://app.edilex.com or www.edilexpert.com) (hereinafter the “Website(s)”) or during any communication, including sending and receiving emails or telephone conversations. The Policy aims to govern the collection, use, and disclosure of your personal information regardless of how it was collected, whether in writing, verbally, or electronically through any website operated by or on behalf of Edilex, including, notably, Edilex’s social media (Facebook account or page, LinkedIn, GoToWebinar), which include as of the last update date of the Policy, Edilex’s pages or accounts (https://www.linkedin.com/company/edilex-international-ltd or https://www.facebook.com/edilex or https://www.gotomeeting.com/en-ca/webinar) (collectively the “Social Networks”).
1.2 Sharing, Use, and Protection of Your Personal Information
We assure you that under no circumstances will your personal information be shared with third parties without your consent except in the situations specifically provided for in the Personal Information Protection Act in the Private Sector, that is to say, in exceptional circumstances.
Your personal information is kept on servers inaccessible to the public and hosted in Canada, specifically in Quebec. Additionally, access to it within Edilex itself is restricted to people who need it to ensure the high quality of service we commit to offering you. Edilex employees understand the importance of protecting personal information and ensure its confidentiality.
Regarding credit card transactions, we comply with PCI/PA-DSS (Payment Card Industry Data Security Standard and Payment Application Data Security Standard) standards that ensure the protection of your personal information related to your credit card.
1.3 Communication
In the course of our business activities, we may communicate with our customers through electronic messages. Thus, when you subscribe to one of our products or services, you can expressly consent or not to receive our newsletters and to be added to the email mailing list. It is also possible that Edilex communicates information, including personal information provided voluntarily, to its promotion and marketing agencies as well as its direct mail agencies.
If you do not wish or no longer wish to receive emails that we send to our customers, you can unsubscribe at any time by updating your profile or following the unsubscribe link at the bottom of all emails we send.
Some emails we send are operational and contain essential information for the proper functioning of our products or tools, including messages about your purchases, Edilex news, or product updates. Thus, these operational messages will continue to be sent to our customers when necessary.
2.Collection and Use of Personal Information
2.1 Nature of Information Collected
Your personal information is information that concerns you as a natural person and allows you to be identified, such as your first and last name, username, user ID (# ID), home address, email address, home phone number, cell phone number, IP address, employment information (job title and name of the organization you work for, professional contact details), your message sent to Edilex via one of our contact forms, and the information on your credit card. The collection of this personal information occurs at various times when you browse our Websites, including:
- Opening your account;
- Subscribing to the newsletter;
- Subscribing to one or more of our services such as a subscription or training;
- Purchasing one of our products such as a contract template or kit;
- Purchasing one of our services such as document translation; and
- Communicating with us, particularly when sending comments or suggestions.
When you subscribe to a product or perform an action mentioned above, we ask you for certain personal information. Note that credit card information is requested only when purchasing one of our products or services mentioned above (subscription or paid training, purchase of a contract template or kit, document translation).
Note that any information in the public domain is not personal information. Some professional information is considered non-personal information and therefore not subject to special protection, and it can be regularly shared with people both inside and outside Edilex. For example, professional information such as company name, address, and business phone number can be considered non-personal information in some jurisdictions.
2.2 Why We Collect Personal Information
We collect only the personal information we reasonably need to offer you personalized and high-quality service.
Personal information may be collected for statistical purposes or to improve our services or your browsing experience. Thus, the collection of this personal information allows us to offer you a personalized service corresponding to your needs and to contact you to provide information about using our Websites. More specifically, the collection of your personal information allows us to:
- Personalize our customer service;
- Allow customers to register for our services or purchase our products;
- Communicate with our customers;
- Understand our customers’ needs; and
- Manage user accounts.
User Content in Our Comment Sections, Chat Rooms, and Social Networks
If you post comments on our Websites (for example, on a blog) or on our Social Networks from time to time, you should know that when you voluntarily disclose your personal information (for example, in our comment boxes or other interactive areas where personal information can be displayed), this information can be collected and used by other users or parties. We have no obligation regarding the security of information you voluntarily display on our Websites.
2.3 Sharing, Use, and Protection of Your Personal Information
We assure you that under no circumstances will your personal information be shared with third parties without your consent except in the situations specifically provided for in the Personal Information Protection Act in the Private Sector, that is to say, in exceptional circumstances.
Your personal information is kept on servers inaccessible to the public and hosted in Canada, specifically in Quebec. Additionally, access to it within Edilex itself is restricted to people who need it to ensure the high quality of service we commit to offering you. Edilex employees understand the importance of protecting personal information and ensure its confidentiality.
Regarding credit card transactions, we comply with PCI/PA-DSS (Payment Card Industry Data Security Standard and Payment Application Data Security Standard) standards that ensure the protection of your personal information related to your credit card. Here is the link to the privacy policy of Moneris, the firm responsible for credit card transactions: https://www.moneris.com/fr-ca/juridiques/avis-protection-reseignements-personnels.
2.4 Communication
In the course of our business activities, we may communicate with our customers through electronic messages. Thus, when you subscribe to one of our products or services, you can expressly consent or not to receive our newsletters and to be added to the email mailing list. The email/newsletter mailings are done with Zoho Campaign software, whose privacy policy can be found here: https://www.zoho.com/privacy.html. It is also possible that Edilex communicates information, including personal information provided voluntarily, to its promotion and marketing agencies as well as its direct mail agencies.
When we communicate your personal information to service providers, we enter into written contracts with them before your personal information is communicated to them, and we provide them only the personal information necessary for their mandate’s execution. In these contracts concluded with our service providers, we commit to ensuring that the principles set out in this Policy are respected, and these service providers are required to use the personal information according to our instructions and only for the purposes for which it was provided. Additionally, these service providers provide us with sufficient guarantees regarding the implementation of adequate protection measures proportional to the sensitivity of the personal information processed or communicated. When our service providers no longer need your personal information, we ask them to destroy these data appropriately.
If you do not wish or no longer wish to receive emails that we send to our customers, you can unsubscribe at any time by updating your profile or following the unsubscribe link at the bottom of all emails we send.
Some emails we send are operational and contain essential information for the proper functioning of our products or tools, including messages about your purchases, Edilex news, or product updates. Thus, these operational messages will continue to be sent to our customers when necessary.
2.5 Retention
Subject to applicable laws, we retain your personal information only for the time necessary to achieve the purposes for which these information were collected unless you consent to having your personal information used or processed for another purpose. Additionally, our retention periods may be modified from time to time due to legitimate interests (for example, to ensure the security of personal information, to prevent abuses and violations, or to prosecute criminals).
Also, be assured that when the purpose for which information was collected is accomplished, we proceed to destroy or anonymize this information in accordance with applicable legislation.
2.6 Consent
BY SUBMITTING PERSONAL INFORMATION TO EDILEX AND/OR BROWSING AND USING OUR WEBSITES, YOU CONSENT TO EDILEX COLLECTING, USING, AND DISCLOSING SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THE POLICY AND SUBJECT TO THE CONDITIONS AND TERMS PERMITTED OR REQUIRED BY LAW.
3. Non-Personal Information and Google Analytics
The statistical information we collect is not related to your personal information and does not serve to identify you. This information includes, notably, the browsers used (for example, Safari, Chrome, or Internet Explorer) and their language, the approximate location of users’ IP addresses, as well as the pages visited and the duration of their consultation.
The web analysis tool we currently use is Google Analytics. To learn more about Google Analytics’ privacy policy, we invite you to click here.
These data are automatically collected by analysis tools and aim to give us insights into our clientele’s habits and purchase process. Thus, these information allow us to offer you a better browsing experience on our Websites, better understand our target audience’s needs, present you with offers adapted to your habits, and evaluate traffic on our Websites.
To collect these data, we use cookies, which are small files automatically stored on your computer when you visit our Websites. At any time, you can reconfigure your computer’s browser to no longer allow cookies or delete these cookies from your browser. However, if you delete, disable, or prevent the storage of cookies, some functionalities of our Websites may no longer be accessible to you.
By using our Websites without deleting, disabling, or preventing the storage of cookies, you implicitly consent to the collection, use, and communication of the information necessary for their functionalities’ implementation.
4. Our Personal Information Protection Officer
4.1 Accessibility and Update of Your Personal Information
By accessing your user account, you have access to the personal information we hold about you, and you can correct it if necessary.
At any time, you can choose to remove your first and last name, home address, username and/or user ID, home and/or cell phone numbers, and email address and/or IP address from the lists we use to send communications or updates and choose not to receive correspondence from us by contacting our personal information protection officer.
At any time, you can contact the personal information protection officer to access, correct, or delete your personal information. You also have the right to withdraw or modify your consent for Edilex to collect, use, disclose, or retain your personal information at any time, subject to applicable legal and contractual restrictions. If necessary, they will contact the employee responsible for responding to your request. To follow up on your request, you may be asked to provide appropriate identification or identify yourself in another way. We encourage all our clients to keep their personal information with us up to date.
You have the right to file a complaint with the Commission d’accès à l’information subject to the conditions provided by applicable law.
4.2 Comment, Question, or Complaint Related to Privacy
For any comment, question, or complaint related to privacy, do not hesitate to contact our personal information protection officer. You can reach them in one of the following ways:
| By phone: | 514-745-5410 |
| By mail: | EDILEX Inc. Attn: Personal Information Protection Officer 3111 St-Martin Blvd. W. #400 Laval (Quebec) H7T 0K2 |
| By fax: | 1-888-997-9056 |
| By email: | vieprivee@edilex.com |
5.Modifications to Our Privacy Policy
The Policy is effective as of September 22, 2023. Edilex reserves the right to update the Policy at any time. When Edilex makes changes to the Policy, we will also modify the “Last Updated” date as found at the top of Edilex’s privacy policy. We encourage you to periodically review the Policy to be informed about how Edilex protects your information and to be aware of any changes to the Policy. Your use of the Websites after posting an amended version of the Policy constitutes your consent to be subject to these changes. This Policy is incorporated into all the Terms that govern the various Websites and all the programs and services used or managed for or on behalf of Edilex. Any changes to the Policy are effective immediately after being posted by Edilex.
6. Terms of Use of Our Websites
The conditions governing your use of our Websites can be found at http://www.edilex.com/en/terms-of-use/ and contain important provisions that declare and exclude Edilex’s liability regarding your use of our Websites. The conditions also contain provisions determining the applicable law and the exclusive jurisdiction for resolving any disputes concerning your use of the Websites. All these provisions apply to any disputes or disagreements that may arise in relation to the Policy and the collection, use, and disclosure of your personal information. These conditions have the same effect as if they had been fully reproduced in the Policy.
7.Interpretation of the Policy
A version of the Policy is available in English. In case of discrepancies between the two versions, the French version prevails over the English version.
8.Hyperlinks and Third Parties
Our Websites and Social Networks may contain sharing or publication options or links to third-party websites or social networks. By using or activating these links or features, you leave our Websites and Social Networks, and your browsing then becomes subject to the terms of use and the privacy policy of these third parties. We exercise no control over these third-party websites or social networks, and the fact that they are listed on ours does not in any way imply our responsibility.
